In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers...
Europe's dealer network has contracted less than the market since the start of the last economic crisis, a report says. New-car registrations are 20 percent below their pre-recession peak, but the number of dealerships has fallen by 12 percent.
People in the car business are so used to being lectured on how they are doing things wrong -- social media, customer service, what have you -- that it's notable whenever an automotive company sets a new benchmark for the rest of the world.
BMW North America is headquartered in New Jersey, which means shorter flights to Munich for CEO Ludwig Willisch. But Willisch spends much time thinking about the West Coast.
The Financial Times' legendary Lex column, a daily investment discourse famed for its irreverence and oh-so-British drollery, can be tough on us Yanks.
Michael Fastman is buying kiosks for BMW of Silver Spring, in Silver Spring, Md., where he is general manager, and BMW of Catonsville, in Baltimore, where he is in charge of operations.
Jeep's big year has helped Fiat Chrysler grow at four times the pace of the rest of the industry, gaining momentum as the U.S. market shows signs of starting to plateau.
Chrysler Group is improving its Pentastar family of V-6s, adding direct injection, turbocharging and other technology to enable smaller displacement engines to power its vehicles.
Automakers' growing use of aluminum body parts to save weight and fuel could create an opportunity for dealership FandI departments to sell more paintless dent removal policies, some FandI experts say.
The center stack is already a hub for entertainment and navigation, but what if it could help you get half off a turkey sandwich at a deli that's just around the corner? For automakers and their technology partners, it's an appetizing thought.
After working as a sales representative for almost two years at Atlantic Hyundai in West Islip, N.Y., Russell Williamson was ready for more responsibility and the chance to earn more money.
General Motors' captive finance company, GM Financial, is finally ready for prime time.
Parts Director Danny Perez saves $100 to $400 a day in rental-car costs thanks to Same Day Service, a parts distribution program run by Toyota Motor Sales U.S.A. Inc.
Dealership staffers must either present FandI products to customers when they take delivery of their car or contact them later by phone, says Lou Bregou, a director of operations at Driver's Village. Selling FandI online is "an uphill struggle," he says.
Honda says new models and a leaner organization will help it rebound in Europe in 2015 after seven years of falling sales.
Takata promoted Swiss-born Stefan Stocker to president last year to inject global thinking and openness into the insular, family-dominated Japanese supplier.
Lou Bregou, a director of operations at Driver's Village in Cicero, N.Y., says he has embraced putting financing tools on the dealership group's e-commerce website.
Ford is considering giving the continuously variable transmission another spin. "We've had some experience with CVTs and it wasn't all good," said Raj Nair, Ford's global product development chief, during a media event here. "They are getting better.
Chinese bureaucrats are jittery, maybe even a bit panicky, about the country's slumping economy. But global carmakers sound as optimistic as ever as they place big bets on the world's biggest auto market.
Jaguar Land Rover executives got their first look at the Land Wind X7 from Jiangling Motors Corp. last month at the Guangzhou Motor Show -- and they weren't amused.
The latest auto news, reviews, prices, product and vehicle releases.