Since Phillips Chevrolet in northern Illinois started requiring managers to listen to at least one employee-customer phone call a day, 10 to 15 customer experiences a month in sales or service have been saved.
Jeep will put a 6.2-liter supercharged Hellcat engine in a Jeep Grand Cherokee 'before the end of 2017,' said Jeep brand head Mike Manley.
Volvo showed a new car -- and a reborn company -- at the Detroit auto show just days after setting a global sales record in 2015.
France's Peugeot SA outpaced rival global automakers in creating value for its shareholders over the past one and three years.
Armed with fresh product in critical luxury segments, Audi is readying itself for another market-beating year, even as parent company Volkswagen trudges through its diesel crisis.
BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for a new dealer bonus.
The production version of the Lincoln Continental is strikingly close to the concept that drew big crowds at auto shows in New York and China last year.
There's a new luxury plan from Japan, and its message is emotion and power. Even as customers flock to their crossovers, the Japanese luxury brands are combating their traditional weakness in passenger cars.
The All Terrain model of GMC's redesigned Acadia signals GM's desire to position the brand as a challenger to Jeep.
Nissan trails the smaller Honda in sales at home in Japan and in the U.S. But this year, Nissan hopes to finally pass Honda in America, says Nissan North America Chairman Jose Munoz.
In late 2014, Mark Rosekind had a choice: re-up for another five years on the National Transportation Safety Board or try to move the needle in two years as administrator of the National Highway Traffic Safety Administration.
Toyota plans to boost output of light trucks in 2016 to tap the hot market for SUVs and crossovers, but it will do so cautiously with an eye to the flattening market, Toyota North America CEO Jim Lentz said.
A full four months into a crisis that has cast it a cheater, polluter and corporate villain, Volkswagen appears to be backsliding in its stated aim of regaining trust and credibility with consumers, dealers and regulators.
Jeep will expand the Cherokee range this spring with an Overland trim level that includes a more luxurious interior and nearly all of the off-road capabilities of its top-end Trailhawk model.
Instead of requiring its dealers to build costly Genesis showrooms, Hyundai is planning to use a mix of specialty showrooms, standalone stores and hybrid stores, depending on the market.
Advancements in electrification, vehicle connectivity and autonomous technologies have prompted the EPA to rethink its approach to setting future tailpipe emissions rules, the agency's top auto official said.
The Porsche-Piech family, which controls a majority of the voting rights in Volkswagen, are standing behind CEO Matthias Mueller, insiders say, despite criticism of his handling of the emissions crisis during a U.S. visit.
The French government is asking Renault, Ford and Mercedes why some of their cars have NOx emissions far higher than legal limits, a report said.
The China-built Envision compact crossover had a low-key arrival to Detroit.
Hyundai will launch hybrid and all-electric versions of its Ioniq five-door hatchback in the third quarter, said Dave Zuchowski, CEO of Hyundai Motor America.
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